Remote Support

At MouthWatch, we offer live dedicated support agents who are happy to assist with any issues you're having with your camera. If needed, our agents can remotely connect to your office PC to troubleshoot with you directly via a remote desktop session.

How Remote Support Works

When you contact our support team, an agent will assess your issue and, if necessary, request permission to remotely access your computer. This allows us to view your screen and make adjustments directly to help resolve the problem as quickly as possible.

Our agents can assist with issues such as:

• Camera not being detected by your computer or imaging software
• Driver or software configuration issues
• Image capture or integration troubleshooting
• General setup and connectivity problems

Need Additional Help?

To get started with remote support, or if you have any other questions, reach out to our team using any of the options below:

📧 [e-mail]
💬 Live Chat: Mon–Fri, 9am–5pm ET
📞 877-544-4342 (Mon–Fri, 9am–5pm ET)